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    Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

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    Terms of Shipment

    Shipping Policy

    How long does it take to receive my product?

    his depends solely on the Sculpting Time in addition to the Shipping Method you select during checkout.

    Transportation Plan Order Amount Freight
    Standard Shipping - 8-12 Business Days A$0.00～A$219.00 A$25.95
    Standard Shipping - 8-12 Business Days A$219.00 + A$0
    Express Shipping - 5-8 Business Days A$0.00～A$299.00 A$45.95
    Express Shipping - 5-8 Business Days A$299.00 + A$0

    Can I change the destination country of my order?

    After your order has been sent out, you may not change your shipping address. 

     

    How will I know my order has shipped?

    You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 15 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update

    Please keep in mind delivery dates may change due to inclement weather conditions or holiday. 

     

    Do you ship internationally?

    We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.The tariffs generated by DHL need to be borne by the buyer.

    Please note: 

    • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
    • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
    • Expedited shipping is not offered to P.O. Box shipping addresses.
    • We do not offer overnight shipping.

    If you have any questions, please feel free to contact us via email: cs@mycustombobbleheads.com