The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.Product damage caused by exposure to corrosive substances or chemicals.Product damaged by misuse, mishandling, or poor maintenance.Items that have been washed, worn, or soiled and damaged resulting from customer's handling.Not the product itself, but only the other items or gifts included with the order.Products that exceed the return processing time limit (90 days after the order is signed).Coupon code or gift card.The product model or serial number recorded in the shopping order applied for return or exchange does not match.
Return & Exchange Service Procedure
1. Please submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.
2. Please contact our customer service team to request details such as return authorization and return instructions.
3. In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin).
4. Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package. If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.